The Cooper Institute

Founded in 1970 by the "Father of Aerobics"
Kenneth H. Cooper MD, MPH

The Cooper Institute

Policies & Procedures


CI Course Cancellations

The Cooper Institute reserves the right to cancel any course at any time. Course topics, speakers and times are subject to change at any time. Please pre-register to reserve your space and ensure that you receive timely course information. We cannot guarantee space in any course without pre-registration and deposit, partial payment (when applicable) or payment in full. Prices subject to change without prior notice. For more information, you may contact a Program Coordinator at 800-635-7050 Monday through Friday, 8:00 a.m. to 5:00 p.m. (CST).


Participant Course Cancellation Policy

Registration cancellations are subject to a service fee: $40 if course is 4 or more hours in length and $20 if course is less than 4 hours in length. In addition, manuals that are shipped prior to the course date are nonrefundable.

Specific policies apply to The Cooper Institute Personal Trainer (CI-CPT) Certification Examination and can be found in The Cooper Institute (CI-CPT) Candidate Handbook for further information.

Participant Course Transfer Policy

Participants may transfer to another course date or to another course one time without penalty. A service fee will be assessed for each transfer per course thereafter. Service fees are: $40 if course is 4 or more hours in length and $20 if course is less than 4 hours in length.

Online Course Extension Policy

Length of access to online courses is explained in the course description prior to purchase and again in the confirmation letter. Extended access will not be granted.

Retaking a Course

Should a student not be able to complete an online course within the identified amount of time or wish to repeat a course at the Dallas location, the student may register for the same course within 1 year of the orginal coures registration and receive a discounted rate of 1/2 the course fee.

CI Bookstore Product Return and Price Policies

The Cooper Institute will accept returns or exchanges (other than *Non-returnable items) within 30 days from the original purchase. All returns and exchanges must be in the same condition in which they were purchased. You must have the original receipt for items purchased from The Cooper Institute Bookstore onsite.

*Non-returnable items include: manuals, publications, testing materials, opened computer software, DVDs and CDs.

Shipping charges are not reimbursed. Prices are subject to change without prior notice. Our onsite store and web site contain the most up-to-date products and prices.