Policies & Procedures

Course Cancellations

The Cooper Institute reserves the right to cancel any course at any time. Course topics, speakers and times are subject to change at any time. Please pre-register to reserve your space and ensure that you receive timely course information. Payment must accompany registration. We cannot guarantee space in any course without preregistration and deposit or payment in full. Prices subject to change without prior notice. Partial payment options may also be available. For more information, you may contact a Program Coordinator at (800) 635-7050 Monday through Friday, 8:00 a.m. to 5:00 p.m. (CST).

Specific policies apply to The Cooper Institute Personal Trainer (CI-CPT) Certification Examination and can be found in The Cooper Institute (CI-CPT) Candidate Handbook for further information.

Course Transfer Policy

Participants may transfer to another course date or to another course one time without penalty. A $40 service fee will be assessed each transfer thereafter. Registration cancellations are subject to a $40 service fee. In addition, manuals that are shipped prior to the course date are nonrefundable.

Product Refund Policy

Returns are not accepted on opened home study programs, CDs, or shrink-wrapped products. Unused clothing items may be returned for exchange. Software may be returned due to defect for exchange of same software. All items eligible for return will be on an exchange or credit-only basis. We do not reimburse for shipping. No cash or credit card reversals will be given. Returns are not accepted after 30 days from purchase.